BJM Hair Revival's Salon Policy
Cancellations and No Shows: Because we are a small, locally owned salon cancellations affect us greatly. We attend educational classes and take pride in offering exceptional service to our guest. When you cancel last minute especially no-show, it is very rude to our staff and other guests who are on a waiting list. We understand that sometimes you need a change of schedule or last minute situations may occur. However, we kindly ask that you give 24 hour notice if you cancel an appointment. You must provide a credit card to schedule to schedule appointments. If appointment is cancelled less than 24 hours there will be 100% service fee. If you “no show” there will be a 100% service fee.
Tardiness: Please understand that time is valuable. We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. As a courtesy to other guest, tardiness of 15 mins or more will be considered a “no show”. If allowed to be serviced, there will be a $1 charge for every minute late, plus you will be serviced as a walk in. The next guest will have priority over you.
Extra Guest and Child Safety: While we welcome children and guest who have an appointment, due to a small space we ask that extra guest and children not be allowed unless being serviced. We understand that it is sometimes hard to find sitters but as a courtesy to stylist and other guests this policy will be enforced. Unsafe activity and disruptive children will be asked to leave until other arrangements can be made. If arrangements can not be made, you may reschedule. Cancellation policy will be implemented.
Service Guarantee: Although we do not give refunds, all services have a limited guarantee. If for any reason you are not satisfied, the service you received will be redone at no expense if informed within 48 hours of service provided at stylist discretion.
Service Pricing: A “+” sign after some prices indicates price variations among stylist based on education and experience. After professionals complete training sessions and workshops with industry leaders, their prices increase to reflect a new skill level. Variation in pricing can also depend on the length and thickness of hair. Consultations are welcomed for more specific pricing.